Privacy policy
FLOOF CHEWS PRIVACY POLICY
Last updated: May 7, 2026
This Privacy Policy explains how Floof Chews collects, uses, discloses, and protects personal information when you visit floofchews.com, make a purchase, contact us, subscribe to our communications, or otherwise interact with our store.
Contact email: contact@floofchews.com
1. INFORMATION WE COLLECT
We collect information in a few different ways.
Information you provide to us
When you place an order, create an account, contact us, sign up for emails or texts, participate in a promotion, leave a review, or otherwise interact with Floof Chews, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account login information, if accounts are available
- Subscription preferences, if you choose Subscribe & Save
- Customer support messages
- Product reviews, survey responses, or other content you choose to submit
- Information you choose to share about your dog, such as breed, size, routine, skin concerns, product experience, or preferences
Payment information
When you make a purchase, payment information is processed by Shopify and/or our payment providers. We do not intentionally store full credit card numbers on our own systems.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages viewed
- Products viewed
- Referring websites or search terms
- Cart activity
- Checkout activity
- Email or advertising interactions
- Cookie identifiers and similar tracking technologies
We may refer to this information as "Device Information" or "Usage Information."
Information from third parties
We may receive information from service providers and partners that help us operate our store, process payments, fulfill orders, prevent fraud, provide analytics, deliver marketing, manage subscriptions, support customers, or measure advertising performance.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations, shipping updates, receipts, and customer service messages
- Manage returns, refunds, exchanges, and guarantee requests
- Provide customer support
- Manage subscriptions, if subscriptions are offered
- Screen orders for fraud, security risks, or abuse
- Improve our Site, products, offers, and customer experience
- Understand how customers use our Site
- Send marketing emails or text messages if you have opted in
- Show or measure ads that may be relevant to you
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our rights, customers, business, and Site
3. EMAIL AND SMS MARKETING
If you sign up for marketing emails, we may send you product updates, educational content, offers, and promotional messages. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
If we offer SMS/text marketing and you choose to opt in, we may send recurring text messages to the phone number you provide. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP, and you may reply HELP for help.
Even if you opt out of marketing messages, we may still send non-marketing messages related to your orders, account, transactions, customer service requests, policy updates, or other administrative matters.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, analyze traffic, measure performance, prevent fraud, support checkout, and improve marketing.
These technologies may help us understand:
- Which pages and products customers view
- How customers navigate the Site
- Whether emails or ads are opened or clicked
- Whether an ad or campaign led to a visit or purchase
- How to improve the Site experience
You can usually control cookies through your browser settings. If you disable cookies, some parts of the Site may not work correctly.
Where required by law, we may provide cookie consent tools, privacy preference tools, or data-sharing opt-out options.
5. HOW WE DISCLOSE INFORMATION
We may disclose personal information to trusted third parties that help us operate our business, including:
- Shopify, which powers our online store
- Payment processors and checkout providers
- Shipping carriers and fulfillment providers
- Fraud prevention and security providers
- Email and SMS marketing providers
- Subscription management providers
- Customer support providers
- Review, survey, or loyalty providers
- Analytics providers
- Advertising platforms and measurement partners
- Professional advisors, such as lawyers, accountants, auditors, insurers, and consultants
- Government authorities, courts, regulators, or law enforcement when required or permitted by law
We may also disclose or transfer personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar event.
6. SHOPIFY
Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell products to you. Your information may be processed by Shopify in connection with checkout, payments, fraud prevention, order management, analytics, customer accounts, and other store services.
You can learn more about Shopify's privacy practices here:
https://www.shopify.com/legal/privacy
7. ANALYTICS AND ADVERTISING
We may use analytics and advertising tools such as Google Analytics, Google Ads, Meta/Facebook, TikTok, Pinterest, or similar platforms to understand Site activity, measure marketing performance, and show relevant ads.
These providers may use cookies and similar technologies to collect or receive information from our Site and elsewhere on the internet.
You can learn more or opt out through:
Google: https://www.google.com/settings/ads/anonymous
Meta/Facebook: https://www.facebook.com/settings/?tab=ads
Digital Advertising Alliance: http://optout.aboutads.info/
Network Advertising Initiative: http://optout.networkadvertising.org/
We do not sell personal information for money. However, some privacy laws may define certain advertising, analytics, or tracking activities as "sharing" or "selling" personal information. Where required, you may have the right to opt out of those activities.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Prevent fraud or abuse
- Enforce our agreements and policies
If you ask us to delete your information, we will respond as required by applicable law. We may need to retain certain information where permitted or required by law.
9. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
If you believe your interaction with us is no longer secure, please contact us at contact@floofchews.com.
10. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of targeted advertising or certain data sharing
- Withdraw consent where processing is based on consent
- Appeal a privacy request decision where applicable
To exercise privacy rights, contact us at contact@floofchews.com.
We may need to verify your identity before responding to a request. We will not discriminate against you for exercising your privacy rights.
11. CALIFORNIA AND U.S. STATE PRIVACY RIGHTS
If you are a resident of California or another U.S. state with applicable privacy rights, you may have the right to request information about the categories of personal information we collect, the purposes for which we use it, the categories of third parties to whom we disclose it, and whether we sell or share personal information as those terms are defined by applicable law.
We do not sell or share personal information of individuals under 16 years old.
To make a privacy request, email contact@floofchews.com.
If we provide a "Your Privacy Choices," "Do Not Sell or Share My Personal Information," or similar link on our Site, you may also use that link to manage applicable privacy choices.
12. INTERNATIONAL VISITORS
Floof Chews is operated from the United States. If you access the Site from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
These countries may have privacy laws that differ from those in your country of residence.
13. THIRD-PARTY LINKS
The Site may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.
14. SENSITIVE INFORMATION
Please do not send us sensitive personal information unless we specifically request it. Sensitive personal information may include government identification numbers, social security numbers, financial account passwords, medical records, or similar information.
If you choose to share information about your dog, your order, or your product experience with us, we will use it to provide support, improve our products, and operate our business as described in this Privacy Policy.
15. CHILDREN'S PRIVACY
The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at contact@floofchews.com and we will take appropriate steps.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. The "Last updated" date at the top of this Privacy Policy indicates when it was last revised.
17. CONTACT US
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at:
Floof Chews
Email: contact@floofchews.com