Shipping policy
FLOOF CHEWS SHIPPING POLICY
Last updated: May 7, 2026
This Shipping Policy explains how orders from floofchews.com are processed, shipped, and delivered.
Contact email: contact@floofchews.com
1. ORDER PROCESSING
Orders are typically processed and prepared for shipment within 24 hours on business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
After your order is placed, you will receive an order confirmation email. Once your order ships, you will receive a shipping confirmation email with tracking information.
During high-volume periods, product launches, promotions, holidays, or unexpected carrier delays, processing may take longer than usual. If there is a significant delay with your order, we will do our best to contact you.
2. SHIPPING DESTINATIONS
At this time, Floof Chews ships within the United States only.
We do not currently offer international shipping. We are working to expand to additional regions in the future.
3. SHIPPING RATES
Shipping rates, free shipping offers, and available shipping methods are shown at checkout before you complete your order.
If a free shipping offer, discount code, or shipping threshold is active, it will apply according to the terms shown on the Site or at checkout.
Shipping charges are non-refundable unless otherwise required by law or stated in our Refund Policy.
4. DELIVERY TIMES
Standard U.S. delivery usually takes 3-5 business days after your order has shipped.
Delivery times are estimates only and are not guaranteed. Delivery may take longer due to carrier delays, weather, holidays, incorrect addresses, failed delivery attempts, or other circumstances outside our control.
5. SHIPPING CARRIERS
We may ship orders through USPS, UPS, or other available carriers depending on your location, the shipping method selected, and carrier availability.
Your tracking number will be sent by email once your order has shipped. You can use this tracking number to follow your order through the carrier's website or tracking system.
6. ORDER TRACKING
After your order ships, tracking may take up to 24 hours to update.
If your tracking number has not updated after 24 hours, please wait a little longer before contacting us. Carrier tracking scans can sometimes be delayed even when the package is already moving.
If your tracking has not updated for several business days, email us at contact@floofchews.com and include your order number.
7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Please review your shipping address carefully before placing your order.
Floof Chews is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of an incorrect or incomplete shipping address provided at checkout.
If you notice an address error after placing your order, contact us immediately at contact@floofchews.com. We will do our best to help if the order has not shipped yet, but we cannot guarantee that changes can be made after an order is placed.
8. LOST, MISSING, OR DELAYED PACKAGES
If your package appears delayed, please first check the tracking link provided in your shipping confirmation email.
If tracking shows your order as delivered but you have not received it, please:
1. Check around your mailbox, porch, front door, package room, or other delivery areas.
2. Ask neighbors, household members, building staff, or reception if they accepted the package.
3. Wait 24 hours, as carriers sometimes mark packages as delivered before the final delivery scan.
4. Contact the carrier for delivery details.
5. If the package is still missing, email us at contact@floofchews.com with your order number.
If a package is confirmed lost in transit, we will work with the carrier to investigate and may issue a replacement or refund.
Floof Chews is not responsible for delays caused by weather events, natural disasters, incorrect addresses, failed delivery attempts, package theft after delivery, or other events outside our control.
9. DAMAGED PACKAGES
If your order arrives damaged, email us at contact@floofchews.com within 7 days of delivery.
Please include:
- Your order number
- A photo of the damaged package
- A photo of the damaged product
- A short description of the issue
We will review the issue and help with a replacement, refund, or other solution when appropriate.
10. PACKAGE THEFT
Once a carrier marks a package as delivered, Floof Chews is not responsible for stolen or missing packages. However, we still want to help where we can.
If you believe your package was stolen, contact the carrier and email us at contact@floofchews.com with your order number.
11. RETURNS AND REFUNDS
Shipping-related refunds, replacements, returns, and guarantee requests are handled according to our Refund Policy.
Please review our Refund Policy for more details.
12. CONTACT US
Shipping questions? The Floof Team is here to help.
Email: contact@floofchews.com
Support hours: Monday-Friday, 9 AM-5 PM EST
Typical response time: 24hours