Shipping policy
FLOOF CHEWS SHIPPING POLICY
1. Where we ship
We currently ship to the United States.
2. Processing and delivery times
Most orders arrive within 5–10 business days of being placed. Business days are Monday to Friday, not including U.S. federal holidays.
Orders placed on weekends or holidays begin processing the next business day. During holidays and busy periods, delivery can take a little longer.
3. Shipping rates
- Orders of 2 or more pouches: free shipping.
- Single-pouch orders: $4.95.
Shipping costs are always shown at checkout before you pay. Shipping fees are non-refundable.
4. Order confirmation and tracking
You'll get an order confirmation email right after you order, and a shipping email with your tracking link once your order ships. Tracking can take up to 1 business days to show the first update.
Some orders ship from our international fulfillment partner, so your tracking may show scans from outside the U.S. before your package reaches your local carrier. This is normal.
5. Shipping address
Please double-check your address before placing your order. If you spot a mistake, email us right away. We can update the address only before your order ships.
We ship to the address entered at checkout. We're not responsible for orders that are delayed, returned or lost because of an incorrect or incomplete address. If this happens, contact us and we'll do our best to help, but reshipping may be at your cost.
6. Damaged, defective or incorrect items
Email support@floofchews.com within 7 days of delivery with:
- Your order number and a short description of the problem.
- Photos of the product, the outer package and the shipping label.
- The lot number printed on the pouch.
Once we've confirmed the problem, we'll send you a free replacement.
7. Delays outside our control
Delivery times are estimates, not guarantees. Weather, carrier delays and holidays can slow a delivery down. If your order is taking longer than expected, email us and we'll help you track it.
8. Returns and refunds
Refunds, cancellations and our 60-day guarantee are covered in our Refund Policy.
9. Contact us
Email: support@floofchews.com
Support hours: Monday–Friday, 9 AM–5 PM EST
We reply within 24 hours on business days.
Pawly Co,
Sheridan, Wyoming,
USA