Terms of service

FLOOF CHEWS TERMS OF SERVICE
Last updated: May 7, 2026

Please read these Terms of Service carefully before using floofchews.com or purchasing from Floof Chews.

Contact email: contact@floofchews.com

By accessing the Site, browsing the Site, creating an account, placing an order, subscribing to our communications, or purchasing any product from us, you agree to be bound by these Terms of Service and any policies referenced in them. If you do not agree to these Terms, please do not use the Site or purchase our products.

1. OVERVIEW

This website is operated by Floof Chews. We provide this Site, including all information, content, tools, products, and services available from the Site, conditioned upon your acceptance of these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the Site.

By visiting the Site or purchasing from us, you engage in our "Service" and agree to follow these Terms.

We reserve the right to update, change, suspend, or discontinue any part of the Site or Service at any time without notice.

2. ELIGIBILITY

By using the Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use the Site.

The Site is intended for use by adults purchasing products for dogs. The Site is not intended for children under 13.

3. PRODUCTS AND PET HEALTH DISCLAIMER

Floof Chews products are nutritional supplements intended for dogs only.

Our products are not intended to diagnose, treat, cure, or prevent any disease or health condition. Statements on the Site have not been evaluated by the Food and Drug Administration.

Information on the Site is provided for educational and general informational purposes only. It is not veterinary advice and should not replace guidance from a licensed veterinarian.

Always consult your veterinarian before adding any new supplement to your dog's routine, especially if your dog:

- Has a medical condition
- Is pregnant or nursing
- Is a puppy
- Takes medication
- Has known allergies or sensitivities
- Has sudden, severe, or worsening symptoms

If your dog experiences an adverse reaction or urgent health issue, stop use and contact your veterinarian immediately.

4. PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to display product descriptions, ingredients, pricing, images, and availability accurately. However, we do not guarantee that all product information on the Site is error-free, complete, current, or accurate at all times.

Product packaging, ingredients, labels, serving instructions, pricing, promotions, and availability may change without notice.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, reject orders, or cancel orders at our discretion.

5. ORDERS

When you place an order, you agree that all information you provide is accurate, complete, and current.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized activity, pricing errors, inventory issues, incorrect product information, or violation of these Terms.

If we change or cancel an order, we will attempt to notify you using the email address or phone number provided at checkout.

6. PRICING, PAYMENT, AND TAXES

Prices are listed in the currency shown at checkout and are subject to change without notice.

By submitting payment information, you authorize us and our payment providers to charge your selected payment method for the total amount of your order, including products, shipping, taxes, and any other applicable fees.

Payment processing is handled by third-party payment processors, including Shopify and/or payment providers available at checkout. We do not intentionally store full credit card numbers on our own systems.

You are responsible for any taxes, duties, customs charges, or fees that may apply to your purchase, unless otherwise stated at checkout.

7. SHIPPING

Shipping options, rates, delivery estimates, and restrictions are shown at checkout or described in our Shipping Policy.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, failed delivery attempts, or circumstances outside our control.

You are responsible for providing a complete and accurate shipping address.

8. RETURNS, REFUNDS, AND GUARANTEE

Returns, refunds, exchanges, and guarantee requests are handled according to our Refund Policy and any guarantee terms posted on the Site.

If we offer a money-back guarantee, it applies only according to the specific terms stated in the Refund Policy or offer page. We reserve the right to deny refund requests that are fraudulent, abusive, outside the policy window, or not compliant with the stated policy.

9. SUBSCRIPTIONS

If subscription purchase options are offered, you may be able to select recurring deliveries of Floof Chews products.

By purchasing a subscription, you authorize us and our payment providers to charge your payment method on a recurring basis according to the subscription terms shown at checkout.

Subscription pricing, renewal timing, cancellation rules, skip options, and other subscription details may be shown at checkout, in your account, or in a subscription policy. You are responsible for managing or canceling your subscription before the next renewal date if you do not want to be charged again.

10. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Site.

You agree to promptly update your account, billing, shipping, payment, and contact information so we can complete transactions and contact you as needed.

You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

11. PROMOTIONS, DISCOUNTS, AND OFFERS

Promotional codes, discounts, bundles, gifts, and special offers may be subject to additional terms, expiration dates, product exclusions, quantity limits, or other restrictions.

We reserve the right to modify, suspend, cancel, or refuse any promotion or discount at any time, including where we suspect fraud, abuse, technical error, or unauthorized use.

Unless otherwise stated, discounts cannot be combined, applied retroactively, exchanged for cash, or transferred.

12. REVIEWS, TESTIMONIALS, AND USER CONTENT

If you submit reviews, testimonials, photos, videos, comments, feedback, survey responses, social media posts, or other content to us, you grant Floof Chews a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, distribute, and share that content for business, marketing, advertising, and promotional purposes.

You represent that any content you submit is accurate, lawful, original to you, and does not violate the rights of any third party.

We may remove, edit, or refuse user content at our discretion.

13. INTELLECTUAL PROPERTY

All content on the Site, including text, product names, graphics, logos, images, videos, icons, design, layout, software, and other materials, is owned by Floof Chews, our licensors, or our service providers and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, license, exploit, or use any Site content without our prior written permission.

14. THIRD-PARTY TOOLS, APPS, AND LINKS

The Site may include links to third-party websites, apps, payment providers, shipping carriers, review platforms, social media platforms, analytics tools, or other services.

We are not responsible for the content, policies, security, accuracy, or practices of third-party services. Your use of third-party services is at your own risk and may be subject to their own terms and policies.

15. PROHIBITED USES

You agree not to use the Site or Service:

- For any unlawful purpose
- To violate any laws, regulations, or third-party rights
- To submit false, inaccurate, or misleading information
- To impersonate another person or entity
- To interfere with the security or operation of the Site
- To upload or transmit viruses, malware, or harmful code
- To scrape, crawl, copy, or extract Site content without permission
- To spam, phish, pharm, pretext, spider, crawl, or scrape
- To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person
- To interfere with or circumvent security features of the Site
- To make purchases for resale unless authorized by us in writing
- To engage in fraudulent, abusive, or unauthorized activity

We reserve the right to terminate or restrict your access to the Site or Service for violating these prohibited uses.

16. DISCLAIMER OF WARRANTIES

The Site, Service, and products are provided on an "as is" and "as available" basis, except as expressly stated by us in writing.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.

We do not guarantee that:

- The Site will be uninterrupted, secure, or error-free
- Product information will always be current or error-free
- The Site will be free from viruses or harmful components
- Any specific result will occur from using our products
- Our products will work the same for every dog

Some jurisdictions do not allow certain warranty limitations, so some of these limitations may not apply to you.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Floof Chews, and our officers, directors, employees, contractors, agents, affiliates, service providers, and suppliers will not be liable for any indirect, incidental, punitive, special, exemplary, or consequential damages arising from your use of the Site, Service, or products.

This includes, without limitation, damages for lost profits, lost revenue, lost savings, data loss, replacement costs, personal or pet injury claims except where liability cannot be limited by law, or any similar damages.

To the fullest extent permitted by law, our total liability for any claim relating to the Site, Service, or products will not exceed the amount you paid for the product giving rise to the claim.

18. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Floof Chews, and our officers, directors, employees, contractors, agents, affiliates, service providers, and suppliers from any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from:

- Your use of the Site or Service
- Your purchase or use of our products
- Your violation of these Terms
- Your violation of any law or third-party right
- Any content or information you submit to us
- Fraudulent, abusive, or unauthorized conduct

19. TERMINATION

These Terms remain effective unless terminated by either you or us.

You may stop using the Site at any time. We may terminate or restrict your access to the Site or Service at any time if we believe you have violated these Terms or engaged in harmful, fraudulent, abusive, or unlawful conduct.

Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, governing law, and dispute provisions.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. The remaining provisions will remain in full force and effect.

21. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the Site, constitute the entire agreement between you and Floof Chews regarding use of the Site and purchase of products.

Any failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

22. GOVERNING LAW

These Terms and any dispute relating to these Terms, the Site, the Service, or our products will be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

23. CHANGES TO THESE TERMS

We may update, change, or replace any part of these Terms of Service by posting updates on the Site.

The "Last updated" date at the top of these Terms indicates when they were last revised. Your continued use of the Site or purchase of products after changes are posted means you accept the updated Terms.

24. CONTACT US

Questions about these Terms of Service should be sent to:

Floof Chews
Email: contact@floofchews.com